CATI (Computer Assisted Telephone Interview) is the most popular way to
lead an interview. IdMonitor is a simple and reliable software
compatible with the main softwares that process data and integrates with
every survey mode like Cawi and Capi.
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Adaptable and practical
The system is customizable in order to meet our customers’
requirements and can be used from different locations without the need
to install it on every site/location; thus creating the possibility to
work simultaneously on the same survey project.
You have a single administration panel at disposal from where
you can manage and handle all stages of your projects and studies.
As the software is server based and as it supports multiple
browsers, interviewers/fieldworkers access the system also from remote
locations such as from home without data loss or software
functionalities.
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Simple and modern interface
The interviewer’s interface is simple and modern and
therefore easy to use, permitting a rapid performance of the survey.
The interviewer controls and handles: the details of the
current contact as he/she can consult all information available in the
database; the call history of the contact; the list of appointments made
and quotas.
The operator/interviewer can always correct previous given
answers to previous questions and can even change the logical path of
the interview.
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Real-time monitoring
IdMonitor provides you with different kind of reports in real-time such as:
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General information Reports that give you a global overview of
the survey supplying you for example: the number of completed
interviews, of refusals, busy lines, no replies etc.
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Interviewers activity Reports supply you information regarding
about the activities of every single interviewer like: the number of
completed interviews, refusals, busy lines, no replies etc.
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Productivity Reports provide you information about every
single interviewer concerning: the maximum and minimum interview
duration or average duration per interview etc.
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Real time statistics on projects and interviewers status.
It is possible to create reports by simply connecting to a browser even from remote locations.
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Quota reporting
The number of quotas is unlimited and based on a virtual
unlimited number of parameters. Quotas can be created based on
pre-existing information or on the questions from the interview. You
dispose of Real Time count by quota cells of the number of completed
interviews. You dispose of complete and centralized quota management
ensuring you that interviewing quotas are easily and correctly managed.
The data is synchronized and the quotas are updated in real time.
If the quotas are entirely set to the parameters of the
sample, it is possible to display the total number of contacts
subdividing them per quota such as: those who are still available, those
who have a pending appointment, those who refused to participate, those
who are unreachable etc.
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Advanced Sample management
Sample management is controlled centrally and allows to
assign samples to specific operators/ interviewers based on database
fields.
With IdMonitor you upload main samples and spare samples.
Spare samples are used in case a contact of the main sample doesn't
participate to the survey, therefore the system will automatically
replaced this contact with a spare contact that has the same
characteristics as the first available spare sample.
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Screen formatting
You have the possibility to use CSS Style sheets to control the operators'/interviewers' interface.
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Call-back management
With IdMonitor you dispose of time slot management, powerful
calling and call-back rules and you have complete control over
call-back priorities.
You can set a maximum number of attempts per contact. In the
case of “no reply”, “busy line” or “cut-off call”, redialing is
automatically fixed by the system based on a pre-selected amount of
time.
The software provides the operators/interviewers with an
advanced appointment management system allowing the interviewer to
arrange “reserved” appointments (reserved only to one specific
operator/interviewer) or “free” appointments (which will be suggested to
the first free operator/interviewer).
Administrators or supervisors can reassign appointments to
other operators.
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E-mail delivery
Interviewers can send out e-mails to contacts at the
beginning of or during an interview. The body of the e-mail can be
composed previously by an administrator and could be personalized based
on the contact data present in the sample database.
For example: the e-mail could either contain the necessary
information in order to continue the survey via CAWI or to forward
documentation.
Also in this case you dispose of time slot management.
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Predictive dialing
The predictive dialer tool minimizes the time
operators/interviewers spend waiting between outbound calls and it
simultaneously minimizes the risk that, once the call is answered, there
isn’t a free interviewer/operator to start the conversation.
Available for all kind of licenses, OnSite, OnDemand e OnFarm.
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VoIP service integration
This service features simple and intuitive functions. Our
CATI module is perfectly integrated with VOIP (Voice over Ip ) service.
VOIP service makes one of the most important resources of business
efficient: the telephone network.
With VOIP you benefit from: flexibility, scalability,
potential growth and limited costs. The system can also be integrated
with a large number of telephone switchboards whether they are hardware
or software.
VanWellis provides also switchboards (IdTalk) that are
highly advanced as they go beyond the simple possibility of using the
Internet for free telephone calls. Our VoIP telecommunication solutions
are characterized by a central VoIP VanWellis server which represents the
driving force of this solution. Automatic dialing service is available
on request for any equipment that supports this function.
